Urgent care services

GP provision in urgent and emergency care

A crucial milestone for NGPS in our role as a primary care provider organisation was securing GP provision in emergency departments (ED), walk-in centres, and urgent treatment centres (UTCs) of Newcastle.

We agreed a memorandum of understanding with VOCARE, Newcastle upon Tyne Hospitals NHS Foundation Trust (NUTH) and North East Ambulance Services NHS Foundation Trust (NEAS) to form the Newcastle Urgent Care Access Alliance.

The alliance began in June 2019 with services in the walk-in centres at Molineux Street, Ponteland Road, Lemington and in the emergency department (ED) of the Royal Victoria Infirmary.

Our urgent access contract now provides extended access for primary care across the city. Patients can see GPs from 8am to 10pm Monday to Sunday, 365 days of the year.

The Covid pandemic has meant that some of this access has changed to include discrete hot services, but we remain committed to delivering excellent extended and urgent access in the future.

Practice information

Information for practices on how to refer patients to all UTC and ED services, including cold face to face, telephone triage, hot service – home visiting and hot site, can be found on the Resources for practices page.

Patient information

If you are a patient and need to see a GP out of hours, please go to NHS 111. In an emergency, always call 999.