Covid-19: vaccinations and other GP-led work

booking your vaccine appointment in newcastle

This applies to everyone who is eligible for a Covid vaccine, that is those people who are:

  • Aged over 50s health and social care workers and those with clinical conditions (cohorts 1-9), or
  • Aged 25 to 50 (cohorts 10-12)

And who need to:

  • Book a first and second dose (these will need to be booked at the same time), or
  • Book a second dose only

To book your vaccine(s) you need to either go to the National Booking System at or call 119. Depending on your cohort you will be offered a choice of venues which may include Newcastle Eagles or the Centre for Life.

Cohorts 1-9 (over 50s) only – rebooking a second vaccine

We are not cancelling any clinics or appointments; all those scheduled are going ahead. If you want to bring your scheduled 2nd dose appointment forward, following the recent JCVI advice about reducing the gap between 1st and 2nd dose vaccines to eight weeks, please log on to NBS or call 119 (as above).

If you are unable to rebook via the NBS, please email us at: with your name, DOB, contact number, date of first vaccine, original second dose booking appointment and type of first vaccine.

Dr Brigid Joughin introduces the approach to vaccinations in Newcastle at our GP-led sites

We have carried out over 150,000 vaccinations in Newcastle at GP-led vaccination sites in the city since the end of December 2020; 85% of the vaccinations carried out in the city have been done by our team. We have also vaccinated care home residents, the housebound and under-represented communities across the city, such as the homeless, from our vaccination bus.

As of Monday 14 June, all our vaccinations will be delivered from Eagles Basketball Arena (The Vertu Motors Arena) on Scotswood road, with additional vaccines given from our bus. We will no longer be delivering vaccinations from the Racecourse as our contract with the venue comes to an end. We are not responsible for vaccinations at the Centre for Life or other sites in the North East.

This work could not have been achieved without the support of staff from GP practices, pharmacists, retired healthcare workers, and volunteers from across the region.

eagles vaccination site

If you have been invited to a vaccination at Newcastle Eagles, please see our step by step walkthrough of the site, below.

patient vaccination feedback survey

If you have had your vaccination at one of our sites, in a care home or in your home, we would like to hear from you; please complete our online patient feedback survey. All responses are anonymous and will only be used to evaluate and, where needed, improve our vaccination programme.

Complete our Patient Vaccination Feedback Survey here.

Staff and volunteers

We need more volunteers and clinical staff – in particular Band 5 Registered Healthcare Professionals (Clinical Assessors) – for our site. If you are interested in offering your time, please fill in our staffing form and we will be in touch.

For staff and volunteer information on our Covid Vaccination sites including roles, payment information and a video guide to our sites, see our password-protected Vaccination Staff page (for the password, please contact us).

our other work during the pandemic

Our aim during the Covid-19 pandemic has been to keep all patients safe and support our practices to continue to provide excellent care. Our priority has been the set-up and management of specific Covid-19 services, via a single citywide primary-care workforce. This has enabled practices to maintain ‘clean’ core GP services.

To do this, we worked in collaboration and partnership with the Clinical Directors of each Newcastle Primary Care Network and a number of organisations. These included Newcastle/Gateshead CCG, Newcastle Hospitals (NuTH), VOCARE and Newcastle City Council.

With their help we have:

  • Supported the set up of vaccinations sites in the city
  • Set up a vaccination bus to help us visit those people who may find it more difficult to get to our vaccination sites
  • Supported a vaccination research project with Newcastle Hospitals
  • Set up ‘hot services’ for patients with suspected Covid-19
  • Established a visiting service for patient homes and care homes
  • Launched an online rota system for GP sessions
  • Provided support through our social prescribing team to patients who are shielding
  • Sourced and delivered PPE
  • Set up a pilot SATS probe delivery service for patients

vaccination research project

Newcastle Hospitals are recruiting to Covid19 vaccine studies over the next 6 months. We are working with them on this project and are asking GP practices to participate. For more information see our Research page.

hot service – Visiting service

The visiting service was set up to allow patients in their homes or care homes, with confirmed or suspected Covid-19, to be visited by a GP.  The care home visits are also supported by NuTH’s specialist care home nursing team, and a team of drivers from Newcastle City Council helped during the first few months of the pandemic.

We put together the standard operating procedure and ensured the right team were in place, procured the necessary equipment and managed the rota.

Until February 2021, we also operated hot sites. Three hot sites were initially set up, with the first opening in the first week of April. This was reduced to one – at Elswick Family Practice – as the demand reduced. This hot site closed on 19 February 2021, and all patients are now seen through the visiting service.

To support both the hot sites and the visiting service, we helped set-up a telephone triage service that went live 16 March 2020. This was staffed by a GP, who responded to calls redirected from NHS 111 and other partners. The triage service closed at the end of March after limited use.

The home visiting service is now provided by a GP who carries out home and care home visits, based at the Molineux Street building. Appointments are booked through GP practices.

New technology in GP practices

Patients have been able to access phone, email, and video consultations at almost all practices during the pandemic. Healthcare staff – both GPs and nurses – have been able to assess patients before either seeing them face to face or referring them for further treatment. Of these practices, 79% anticipate continuing to offer video consultation. 90% expect to continue using emails to support patient assessments.

We worked with a third-party provider to set up an online system for GPs to book on to the rota for our hot site and visiting service. The online tool (Lantum) allows GPs to search and apply for sessions online, submit invoices, and set up alerts so they can be informed of future available sessions.

Our social prescribing team – supporting shielded patients

Our social prescribing navigators and link workers have been continuing to provide a referral service in addition to supporting the Covid-19 effort.

They made more than 3,500 calls in the first three months of the pandemic started. They have spoken to both existing patients who have been referred to the service and shielded patients who are at high-risk and self- isolating.

The team has been supporting referred patients on a range of subjects. This has included universal credit, benefits, mental health and wellbeing, employment, debt and food deliveries.

For those shielded patients who need additional support the team have logged them on the national volunteer system where they are matched with volunteers who can help.

Other activity

Members of the NGPS team have been ensuring that GP practices, and the hot site and visiting service have the necessary PPE. We have coordinated with national and regional suppliers and sourced equipment – including face visors and scrubs – from local volunteers.

Our social prescribing service have also been working with one GP practice to support patients who require SATS monitoring. The team, with medical student volunteers, have been delivering SATS probes to patients in the community. These patients carry out their own monitoring and report the data to their GPs on a telephone or video consultation.

What does the future hold for primary care in Newcastle?

Like many other healthcare organisations across England, returning services to ‘normal’ and being prepared for any future issues with Covid-19 is at the top of our priority list. This will be a phased recovery and won’t happen overnight.

Our work includes supporting the Covid Vaccine effort, and we are working closely with Newcastle Hospitals, the CCG, primary care networks in Newcastle and other health and care partners on this.

Information for practices

For staff and volunteer information on our Covid Vaccination sites including roles, payment information and a video guide to our sites, see our password-protected Vaccination Staff page (for the password, please contact us).

For GP practice staff information on Covid and vaccines see our password-protected Covid page (for the password, please contact us).

For more information on hot services and referral criteria, see our resources for practices page.