If you have a complaint or feedback about any of the services we provide, please get in touch using the form below.
complaints and feedback FORM
We will acknowledge receipt of all complaints within three days with an offer to discuss and resolve verbally: all complaints will be sent to our Chief Executive. We will then establish how long we think it will take to investigate and, if needed, resolve, and keep you informed of progress and how long it will take.
Once complete, we will send you a response explaining the outcome and any actions/conclusions. All complaints are treated confidentially.
Complaints should be made within 12 months of any potential issue, or of you being aware of a potential issue taking place.
If a complaint is not resolved to your satisfaction you can contact one for the following organisations for help:
Healthwatch Newcastle
Call Freephone: 0808 178 9282 between the hours of 09:00 – 16:00 Tuesday to Thursday.
NHS Ombudsman
0345 015 4033
NHS England
England.contactus@nhs.net
0300 311 2233
The Care Quality Commission (CQC)
Monitors, inspects and regulates health and social care services in England to ensure they are meeting national standards.
0300 061 6161
enquiries@cqc.org.uk