Workflow optimisation

We have implemented a workflow system for clinical correspondence scanning and coding in general practice. We work with practice managers and administration staff at 21 practices in Newcastle.

The work has improved documentation processes for clinical correspondence, enabling staff to do things once, at scale, rather than multiple times.

Implementation of the workflow saves every full-time equivalent GP approximately 40 minutes a day.

This work has been delivered in partnership with the provider Practice Unbound.