Working with Newcastle Hospitals (NuTH) we have implemented a Pharmacy Hub that works with six GP practices in Newcastle. The hub is a unique team of clinical pharmacists and pharmacy technicians. The team work together on medication queries and provide face-to-face appointments with patients. This helps ensure that, after a stay in hospital, transferring care back to general practice is easier and safer.
The hub manages more than 700 medication-related queries each week. In the first quarter of this service, the hub resolved 93% of the queries they received, directly reducing the workload on GP practices. With NuTH as the anchor organisation, the team are in the unique position of having full access to NuTH records and a vast range of medicine information resources.
GPs estimate using the hub saves up to 45 minutes per day. We continue to work with our partner practices and secondary care to identify other work that the hub could do. This may include annual medication reviews, prescription signing, and medicines audits.
In June 2019, the Pharmacy Hub won the Newcastle Hospitals Partnership Working award at the Celebrating Excellence Awards.