Practice news – October 2020

Archive news for general practice staff, October 2020

26 October 2020

ngps annual report and agm 2020

The AGM for Newcastle GP Services was held last week, on Wednesday 23 October, and was an opportunity for member practices to hear about the work of the federation over the past 12 months, and ask questions to the management team.

The NGPS Annual report for 2019-20 has also now been published and can be downloaded here.

19 October 2020

Newcastle hot site re-opens at Elswick Family Practice

The hot site at Elswick Family Practice has re-opened for face to face appointments for those patients that have COVID symptoms (see below) and are ambulant and able to drive to the hot site. It now operates from 9am to 6pm on weekdays.

Referral Criteria and requirements – Newcastle Covid Hot Site
  • Patients should be registered with a Newcastle GP practice or within Newcastle if staying with a relative
  • Patients referred should be unwell and have symptoms indicative of a Covid-19 infection and require face to face assessment following triage by a GP or ANP: no patient will be accepted without clinical triage
  • All options for managing the patient remotely have been exhausted, including video consultation AND the findings of this examination will significantly alter your management of your patient
  • The Hot Site GP may require to speak to the referring clinician to ask supplementary questions about the patient. Contact details for the referring clinician must be recorded on the referral
  • Referral is by booking patients directly onto the Hot Site ledger on Sys1 and the patient’s record must be shared and visible to the Hot Site GP – please include patient’s name, DOB, contact number and vehicle registration number
  • The patient must have access to a private vehicle to travel to the hot site – patients must not use taxis or buses
  • The patient must have access to a mobile phone so that the Hot Site GP can call the patient at the time of the appointment and to come and meet them
  • Time slots are time specific. Please advise patients to be at Elswick Family Practice at the allotted time. Please allow the patient adequate time to drive to the Hot Site to be at the site the allotted time ready for the Hot Site GP to ring them
Recognised symptoms are:
  • Persistent fever >37.8, patient may not have a recorded temperature but may have a reported feeling their body is hot, or
  • Recent onset, persistent cough (or recent worsening of chronic cough) of less than 7 days duration. (After 7 days if only symptoms are cough and / or loss of sense of taste or smell patients do not have to self-isolate.) or
  • Loss of sense of taste or sense of smell less than 7 days (these symptoms may persist for some time after Covid infection has resolved) or
  • In the elderly delirium, fatigue, diarrhoea, falls and reduced appetite
  • Children under 12 if they have tested positive for COVID-19 or have come into direct contact with someone who has tested positive, are awaiting a test result or lost smell / taste

Annie Walton achieves CIMA accountancy chartership

Our Primary Care Network finance manager, Annie Walton, has successfully completed her chartership and is now registered as a Chartered Institute of Management Accountants (CIMA) accountant. We’d like to congratulate her on all her efforts over the past year, and thank her for her continued support for all of the cities primary care networks.

NGPS AGM – 21 October

Our AGM for all our member practices will be on held on Microsoft Teams on Wednesday 21 October, 6.30-7.30pm. This will be an opportunity to hear about our work as the federation supporting general practice over the past year and our plans for the next 12 months. There will also be a chance for each of you, as member practices, to ask us questions.

If you work at a member practice and haven’t received your invite, please contact Kate Vogelsang at NGPS on kate.vogelsang@nhs.net

Asylum seekers support project; healthcare assessments completed

Last month we took on a project for the health support of 180 asylum seekers in Newcastle. All 180 people have been registered with GPs and have completed their health assessments.

We are also providing additional support whilst they are in Newcastle through our social prescribing team, and working with partners including the British Red Cross.

12 October 2020

Michael Waugh wins National Social Prescribing Manager of the year

Our Social Prescribing Manager, Michael Waugh, last week won National Social Prescribing Manager of the year at the Link Worker Day 2020 awards.

Michael manages the citywide in-practice social prescribing service for Newcastle which was set up nearly three years ago.

The Social Prescribing #LinkWorkerDay2020 Awards are run by the National Association of Link Workers to celebrate the impact of Social Prescribing and recognise all those who have made outstanding contributions to powering up community wellbeing.

The judges said that Michael had “led the development of a service that has made a tangible difference to patients, GP practices, and the community and helped forge a wide set of relationships that help link workers best meet peoples’ needs.”

hot site to re-open on thursday 15 october

The hot site at Elswick family practice that was due to re-open on Monday 12 October has been delayed due to some infrastructure work, and will now re-open on Thursday 15 October. The home visiting service will continue as it is currently, until the hot site opens.

NGPS AGM – 21 october

Our AGM for all our member practices will be on held virtually on Microsoft Teams on Wednesday 21 October, between 6.30 and 7.30pm.

This will be an opportunity to hear about our work as your federation supporting general practice over the past year and our plans for the next 12 months. There will also be a chance for each of you, as member practices, to ask us questions.

If you work at a member practice and haven’t received your invite, please contact Kate Vogelsang at NGPS on kate.vogelsang@nhs.net

5 October 2020

extended access support for general practice

Cold face to face services – as at 1 Oct 2020

Additional face to face appointments are available to practices using the GP within the Urgent Treatment Centre (UTC) at Ponteland Road. This GP also provides appointments to walk-ins and patients redirected from 111 and ED. Appointments are available between 8am and 10pm seven days a week. There is a second GP for face to face appointments at weekends.

Referral criteria is as follows:

1 – The patient must have received an initial clinical triage before booking an appointment.

2 – Certain conditions and patient groups are excluded from being seen by the GP at Ponteland Rd:

  • Complex patients requiring continuity of care
  • Non-urgent cases
  • Those requiring management of LTC
  • Children under 12
  • Patients with COVID symptoms

3 – Patients can only be booked in to be seen on the same day. The exception to this is on Friday afternoons when patients can be booked to be seen on Saturday morning.

4 – The appointment ledger is called “Weekday Ponteland Extended Access”

5 – The following information is required when booking a patient in for a telephone triage consultation:

  • Patient details and contact numbers
  • Please ensure any translation needs are identified
  • Please ensure the patient has granted permission

6 – An informal practice allocation has previously been shared with practices

Telephone Triage Services – as at 1 Oct 2020

Two GPs are providing an additional 80 telephone triage appointments to practices for patients who do not require a face to face appointment between 8am and 10pm. The additional GP working in the Ponteland Rd UTC at a weekend is also able to provide telephone consultations for practices at weekends.

Referral criteria and information is below:

1 – These patients can be booked in by receptionists and do not require a clinical triage prior to be booked in

2 – Certain conditions and patient groups are excluded from being seen by the GP at Ponteland Rd:

  • Emergency cases
  • Complex patients requiring continuity of care
  • Mental health conditions
  • Non-urgent cases
  • Those requiring management of LTC
  • Children under 12
  • Patients with COVID symptoms

3 – Patients can only be booked in to for a telephone consultation on the same day

4 – There is now a single telephone triage appointment ledger called “Primary Care Telephone Triage”

5 – The following information is required when booking a patient in for a telephone triage consultation:

  • Patient details and contact numbers
  • Please ensure any translation needs are identified
  • Please ensure the patient has granted permission for their records to be shared and ‘dissent to share’ code exists

hot services for general practice – hot site re-opens at Elswick on 12 October

The hot site will re-open at Elswick Family Practice on Mon 12 Oct and will provide face to face appointments for those patients that have COVID symptoms (see below) and are ambulant and able to drive to the hot site. It will operate from 9am to 6pm on weekdays.

Home visiting hot services are provided by two GPs conducting home and care home visits. This service is for all “hot” patients, ambulant and non-ambulant, meeting the referral criteria. The service is an in-hours only service, with visits available between 10am and 6pm (the final visit time will be 5pm), Monday to Friday.

Referral criteria and information for hot services are below:

1 – Patients referred should be unwell and have symptoms indicative of a Covid-19 infection and require face to face assessment following triage by a GP or ANP: no patient will be accepted without clinical triage

2 – All options for managing the patient remotely have been exhausted, including video consultation AND the findings of this examination will significantly alter your management of your patient

3 – The Home Visiting GP may require to speak to the referring clinician to ask supplementary questions about the patient. Contact details for the referring clinician must 6FY7be recorded on the referral

4 – Referral is by booking patients directly onto the Home Visiting ledger on Sys1and the patient’s record must be shared and visible to the Home Visiting GP

5 – The same criteria apply for patients in care homes however, referral is via the Care Home Specialist Nurse team by calling 0191 282 4198

6 – The Home Visiting GP will visit children under 12 if they have tested positive for COVID-19 or have come into direct contact with someone who has tested positive

7 – Patients must show signs of the below symptoms:

  • Persistent fever >37.8, patient may not have a recorded temperature but may have a reported feeling their body is hot, or
  • Recent onset, persistent cough (or recent worsening of chronic cough) of less than 7 days duration. (After 7 days if only symptoms are cough and / or loss of sense of taste or smell patients do not have to self-isolate.) or
  • Loss of sense of taste or sense of smell less than 7 days (these symptoms may persist for some time after Covid infection has resolved) or
  • In the elderly delirium, fatigue, diarrhoea, falls and reduced appetite

Same day Covid testing continues for clinical staff in practices

Working with NuTH we are continuing to provide a same-day testing service for critical clinical staff across all practices in Newcastle.

If you are a practice who needs a test for a staff member you should email ngps.claims@nhs.net by 9am each morning. We will then contact NuTH to request testing and get back to you as soon as possible confirming the test. These will be carried out at the staff member’s own practice.

Please note: there are 20 tests a day available across all practices. Tests should be used to ensure business continuity and lessen the impact of staffing issues on practices.

Asylum seekers support project

Last month we took on a project for the health support of up to 200 asylum seekers in Newcastle. All 200 people have been registered with GPs in the city and we aim to have completed health assessments for all of them by next week. We are also providing additional mental health and urgent care services whilst they are in Newcastle. Our social prescribing team are working with partners, including the British Red Cross, to look at ways we can provide them with support whilst they are in Newcastle.

This project is being managed by Sarah Lambert, practice manager at Elswick Family Practice, and Will Thompson from the NGPS team.

NGPS AGM to be held on 21 October

Our AGM for all our member practices will be on held virtually on Microsoft Teams on Wednesday 21 October, between 6.30 and 7.30pm.

This will be an opportunity to hear about our work as your federation supporting general practice over the past year and our plans for the next 12 months. There will also be a chance for each of you, as member practices, to ask us questions.

If you work at a member practice and haven’t received your invite, please contact Kate Vogelsang at NGPS on kate.vogelsang@nhs.net

Welcome to new staff members at NGPS

We’ve got some new team members who have joined Newcastle GP Services recently.

Jo Chakal who joins us from Newcastle Hospitals as the executive assistant for our management team and the city’s primary care networks. Sarah Levison also joins us to support the Outer West Primary Care Network as a project manager.

We have also recruited three new link workers – Pete Dixon, Lizzie Spencer and Aimee Boldra – for the Inner West Primary Care Network (PCN), a Frailty Prevention Health and Well Being Coach – Frazer Solomon – for North Gosforth PCN, and an intern, Alistair McCubbin.

Defence employer recognition scheme award

We are proud to say we have received the bronze award from the Defence Employer Recognition Scheme (ERS). The scheme recognises commitment and support from employers for those who serve, or have served, in the Armed Forces, and their families.

Two of our directors at NGPS have connections with the forces; Tracey Stuchlik who worked as a civil servant with the British Forces in Germany and as a serving member of the Women’s Royal Air Force, and Julie Wade, whose husband served in the British Army. Our Chief Executive, Christian Townend RRC, also worked for 31 years as an Officer in the Royal Army Medical Corps, and Will Thompson, our primary care network lead, joined us after spending 11 years in the Royal Medical Corps.