#BeKind

NHS staff in GP practices across Newcastle are asking local people to be kind and remember that they are people too.

In the past 12 months staff have been on the receiving end of increasing frustration from patients as the coronavirus pandemic has continued. Earlier this year, we launched the #BeKind campaign, to ask people to think about how they speak to our practice staff, but also to help people understand how our practices are working a bit differently.

Even though they are working differently, they’re still here to help, and they want to keep you safe. All of our practices in Newcastle have been open during lockdown, and remain open, but they may need to speak to you to decide how best to meet your needs. This may or may not include a face-to-face appointment. Our practices also have a range of professionals like advanced nurse practitioners who can diagnose and treat health conditions. This ensures you can speak to the right person for your needs more quickly.

I want to see a GP, why am I seeing someone else? Our practices have a range of professionals like advanced nurse practitioners who can diagnose and treat health conditions. This ensures you can speak to the right person for your needs more quickly.

So if you do have to contact your GP practice, please remember that small acts of kindness, such as a ‘thank you’, can make a positive impact on someone’s day, and help staff feel valued about the difference they are making to people’s lives. However, some NHS staff have experienced abuse from people, which has impacted on their mental health. This is not ok.

Staff at our practices are working extremely hard and doing their very best, whilst keeping patients safe, at what is a very difficult time for everyone. So please, be kind.

The #BeKind campaign was also featured on ITV news this year – watch it here.

Image of ITV news piece - GPs at 'breaking point' because of abuse from patients

How can I get involved?

If you want to show your support for your GP practice, you can sign this petition from the British Medical Association (BMA). Find out more about the Support Your Surgery campaign.

More help from the NHS

The NHS is still here to help. There is free advice available 24 hours-a-day on both the nhs.uk and 111.nhs.uk websites. Local pharmacists are also able to help with a wide variety of common health issues.

For the latest information about coronavirus, visit nhs.uk/coronavirus